As many are aware, VirginMedia have been having major problems with email since Sunday 18th June. They have reported that all users should now be able to login to their email. However historical email, so all email and folders prior to 18th may not yet be available.
This is the most recent statement from VirginMedia Support
Update – 22/06/23
We have now restored the ability to send and receive emails for all affected accounts. Our team are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. We apologise again for any inconvenience caused over the past two days.
Further to my email to you on Friday 23 June, I wanted to provide you with a brief update on your Virgin Media email service.
While you can still send and receive emails as normal, our teams are continuing to work on restoring historic emails into your inbox. Unfortunately, this is taking longer than we first anticipated.
We will be in touch before the end of this week to confirm when historic emails will be restored.
Our teams are working around the clock to fix this issue and we sincerely apologise that this is taking longer than expected.
Director of Customer Service, Virgin Media